Talent Group Services – Policies

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Welcome to Talent Group Services. These policies are designed to ensure transparency, professionalism, and smooth operations. By booking with us, you agree to the following terms:

• How to Book: Appointments can be booked online via our website's booking section or by contacting us directly.
• Advance Booking: We recommend booking at least 24–48 hours in advance to secure your preferred time slot.
• Minimum Duration: A minimum of 2 hours is required for all cleaning services.
• Recurring Services: Weekly and fortnightly bookings receive discounts. Custom schedules are available on request.
• Add-On Services: Add-ons such as oven cleaning or window washing must be selected during the booking process.

• Pricing Transparency: All our prices are listed on the Pricing page or within the service details on the Booking page. Custom services may receive tailored quotes.
   
• Payment Methods: We accept payments via bank transfer, debit/credit card, and other secure digital payment gateways.
   
• Payment Schedule:
   
  • One-off services: Payment is due on or before the service day.
     
  • Recurring contracts: Payment is due at the beginning of each billing cycle (weekly, bi-weekly, or monthly).
     
• Receipts & Invoicing: Clients will receive an invoice or receipt via email upon successful payment.
   
• Late Payments: Delayed payments beyond 5 working days may attract a late fee or service suspension.

• Notice Period:
   
  • For standard bookings, we require at least 24 hours' notice for cancellations or changes.
     
  • For large-scale or special event services, 48 hours' notice is required.
     
• Cancellation Charges:
   
  • Cancellations made within the required notice period: No charge.
     
  • Cancellations made within less than 24 hours: 50% of the service fee will be charged.
     
  • No-shows or same-day cancellations: 100% of the service fee will be charged.
     
• Rescheduling: You can reschedule your appointment once for free if notice is given within the required time.
   
• Force Majeure: In unavoidable situations such as extreme weather, safety concerns, or emergencies, services may be rescheduled without penalty.
   

• Quality Assurance: If you're not satisfied with any part of the service, please contact us within 24 hours and we will address the issue promptly.

For long-term or business clients, custom agreements may be created. These contracts will include agreed terms for service frequency, invoicing, and cancellation based on your needs.

• COVID-19 Protocols: Our team follows all recommended hygiene and safety guidelines.
• Pets & Allergies: Please inform us in advance if there are pets or specific allergens we should be aware of.

 If you have questions about these policies or special arrangements, feel free to contact us or call us directly at +44 7455 746042.

Thank you for choosing Talent Cleaning Company!